CANCELLATION POLICY

At delight farmstay, we are committed to providing our customers with a seamless and satisfying travel experience. However, we understand that unforeseen circumstances can arise, leading to changes in travel plans. Our Refund and Cancellation Policy is designed to be clear and transparent, ensuring that you are informed about the terms and conditions associated with cancellations and refunds.

• Cancellation requests must be submitted in writing via email to our customer support team. Verbal cancellations are not accepted.
• Cancellations are subject to approval, and the applicable refund amount will depend on the timing of the cancellation and the type of booking.
• 1.2 Refund Processing:
  • Refunds will be processed within 7-14 business days after the cancellation request is confirmed.
  • Refunds will be credited to the original mode of payment unless otherwise agreed upon.
  • 1.3 Non-Refundable Bookings:
    Certain bookings, including promotional offers, last-minute deals, or specific non-refundable services, are not eligible for any refund.
  • Hotel cancellation charges vary depending on the hotel’s policy and the timing of the cancellation.
  • No refunds will be processed for cancellations made within 48 hours of the check-in date.
  • . Force Majeure and Exceptional Circumstances
    3.1 Definition:
    DELIGHT FARMSTAY. will not be liable for cancellations or changes caused by unforeseen circumstances such as natural disasters, government regulations, pandemics, or other events beyond our control.
  • 4.1 Amendments by Customer:
    • Any changes to the booking, including travel dates, destinations, or services, will be subject to availability and additional charges.
    • Amendment requests must be submitted in writing and approved by our customer support team
    • 4.2 Amendments by DELIGHT FARMSTAY
      • If amendments are necessary due to operational reasons, we will inform customers promptly and provide suitable alternatives.
      • 5.2 No-Show Policy:
        • No refunds will be provided if the customer fails to appear for the scheduled date. 
        •  Accuracy of Information:
          • Customers are responsible for providing accurate information at the time of booking. Errors in names, dates, or other details may lead to additional charges for corrections.